Shipping & Returns

- SHIPPING -

OUR GEMS DELIVERED TO YOUR FRONT DOOR!

 

 

Our Customer Service takes your happiness very seriously. As slowpreneurs we make sure to give the best of our services in a respectable time.
We ship orders every Monday and Wednesday of the week.
Emails are replied within 3 business-days.
If you have any questions or difficulty placing an order, please email us at info@rosecaravane.com 
Your Shipping Confirmation email will provide you with a tracking number. Follow the trails via the link! 
If you don't receive a shipping confirmation email right away, don't worry! Good things take time.
Rose Caravane is not responsible for customs/import fees or delays that might be caused by the postal services (ex. public holidays or Covid-19)
FREE SHIPPING ON ORDER $150 OR MORE WITHIN CONTINENTAL CANADA!
 

- RETURNS -

WE CAN'T BE EVERYONE'S CUP OF TEA AND THA'TS OKAY!

 

 

If you are not fully satisfied with your purchase, we can exchange your items within 15 days of purchase. 

Please note that we do not issue refunds, only credit store or exchange.

  

 Your return must meet the following conditions: 

- Item must be at regular price.

- Item must be returned to our warehouse within 15 days of purchase

- Item must be returned in their original conditions

 

Please return your item to the following address:
ROSE CARAVANE
5425 rue de Bordeaux, Suite 215
Montréal (QC), Canada
H2H 2P9

 

Shipping costs for a return must be cover by the customer. We suggest opting for a tracking number. Rose Caravane is not responsible for damaged or lost packages.